1.3 It is important that you read and understand these Terms before using the Website. By accessing or using the Website you agree to be legally bound by these Terms, as they may be modified from time to time. If you do not agree to these Terms, please do not use the Website.
1.4 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms, and that they comply with them.
1.5 We reserve the right to change these Terms at any time. Amendments will take effect when posted on the Website.
1.6 You acknowledge and agree that if you are an individual then once we have commenced the provision of our services you shall not be entitled to cancel the Agreement under the Consumer Protection (Distance Selling) Regulations 2000 or by such other consumer regulation as may apply from time to time.
We creatively release the value of photographers in multiple markets from fine art to merchandise. We acquire, represent, reproduce and sell images from celebrated photographic archives. We publish books, create exhibitions across thirty cities worldwide, collaborate with leading fashion retailers and license images for merchandise.
3.1 Order Cancellation
A customer may cancel an order between placing the order and up to 14 days after receipt of the goods. If the cancellation happens after the goods have been despatched then a refund will be made within 14 days of receipt of the goods back at Iconic Images or 14 days within receiving proof of postage from the customer, if earlier. The cost of returning the goods to Iconic Images will be the responsibility of the customer.
Please advise us of your intention to cancel. Our email address is firstname.lastname@example.org
3.2 Returning items
If you are not completely satisfied with your purchase, you may return it to us in its original condition within 30 days of receiving your delivery or collection notification email for a refund, without needing a specific cause, although the buyer is responsible for the cost of returning the goods. However, if the return is due to an error that we or our service providers have made, or a damaged/faulty item, return of the item will be dealt with on a case by case scenario.
3.3 Specific reasons for returning goods:
DAMAGE – If the item is damaged upon receipt or collection please contact email@example.com within 7 days. The time limit for return is still 30 days for your convenience.
LATE DELIVERY – Courier services will only be refunded or replaced if the tracking details show that the goods have not been signed for at the correct address. If the goods are delayed through customs or issues with the receiver of the goods Iconic Images will not refund or replace. Should delays occur in the delivery that are caused by the courier a discretionary refund to reflect the level of service may be provided.
3.4 Returns Procedure
All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following address:
3.5 Order Progress
If your order hasn’t arrived within the quoted delivery time you can inquire into the status of your order by e-mail to firstname.lastname@example.org.
A member of our licensing team will be touch shortly